Refund and Returns Policy

Return Policy

At ReArtify, we take pride in creating unique, handmade items from driftwood, shells, and other materials found on the beautiful beaches of Southern California. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, please review our return policy below.

Eligibility for Returns

  • Items must be returned within 30 days of receipt.
  • Items must be in their original condition, unused, and undamaged.
  • Custom or personalized items are not eligible for returns unless they arrive damaged or defective.

Return Process

  1. Contact Us: Before returning an item, please contact our customer service team at [Your Contact Information] with your order details and reason for return. We will provide you with a return authorization number and instructions.
  2. Pack Your Item: Safely and securely pack the item in the original box or an equivalent one to prevent damage during shipping. Ensure that all original packaging materials and any included accessories are also returned.
  3. Ship Your Return: Take your return package to a UPS location. You are responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at our Contact Page.

Non-Returnable Items

  • Custom or personalized items (case by case basis)
  • Gift cards
  • Items marked as final sale

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at our Contact Page with your order details and a photo of the damage. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions or concerns about our return policy, please do not hesitate to contact us at our Contact Page. We are here to help and ensure you have a wonderful experience with ReArtify.